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Prescription

Q. 
How can I lower my prescription drug costs?
A. 
Use generic drugs whenever they are available.  Discuss your prescription drug options with your doctor.  Ask whether a less expensive generic will work for you.  If you take medications on a long-term basis, Express Scripts Home Pharmacy or a Smart90 network pharmacy is another way you can save money.
Q. 
What if I enroll in the WellYou program for diabetes, hypertension or asthma?
A. 
All programs will provide zero member cost for prescription drugs on the Express Scripts Preventive List for each condition (No Deductible).
 
You can price a medication at Express-Scripts.com or by calling a representative at 1-855-686-9522. If the drug is included on the preventive list, it will price at $0.
 
You also receive unlimited access to your Well You team of educators.
Q. 
How do I know which pharmacies I can use to fill my prescriptions?
A. 
With Express Scripts, participating retail pharmacies are easy to find. You can visit                  
www.express-scripts.com.  If you don’t have access to a computer, please call 1-855-686-9522 and a representative will tell you which pharmacies are near you.
Q. 
How do I make sure my prescriptions are filled for generics?
A. 
When your doctor writes a prescription for you, don’t be afraid to ask if it comes in a generic. If you are filling a prescription at your local pharmacy for a brand-name drug for which there is a generic available, ask the pharmacist to call your doctor to allow changing the prescription to the generic.  If you are filling the prescription through Mail Service, Express Scripts will give you the generic unless your doctor has indicated that you must have the brand.
Q. 
How long does it take the Express Scripts Pharmacy to fill a new prescription?
A. 
You should receive your prescription at home within 10 to 14 business days after your prescription is received by Express Scripts.
Q. 
Where can I get additional information about my prescription drug benefit?
A. 
Contact your Express Scripts at 1-855-686-9522 or go to www.express-scripts.com and register as a Member.
Q. 
Why should I use Generic Drugs?
A. 
Generic drugs are just as safe and effective as brand-name drugs – they just cost less.
Q. 
Do I receive a prescription ID card?
A. 
You have a combined medical and prescription drug card and the card will be issued by your medical provider. Your prescription information is located on the back of your Cigna medical card. 
Q. 
Does Express Scripts offer an automatic refill program through Home Delivery?
A. 
Yes, the Worry-Free Fills© (WFF) program is designed to help you avoid running out of medication. When you enroll your eligible prescriptions in WFF, the home delivery pharmacy will automatically send your next eligible refill before your medication is due to run out, using your existing address and payment information. With your okay, Express Scripts can even call your doctor when it’s time to renew your prescription. To see whether your medications are eligible and to enroll. Call Express Scripts Member Services or login on Express-Scripts.com. Note: For safety and other reasons, prescriptions for some medications, such as specialty drugs and controlled substances, can’t automatically be filled.
Q. 
Do all covered drug charges apply to my deductible and out-of-pocket maximum?
A. 
The following do not apply:

The difference in cost between a brand-name drug and a generic (when a brand that has a generic equivalent is purchased).

The cost you pay after your 2nd fill of a maintenance drug at a participating retail pharmacy if you are not obtaining a 90-day supply at a pharmacy in the Smart90 network.
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