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Healthcare

Q. 
Can I purchase Over-the-Counter (OTC) medication with my MasterCard?
A. 
Over-the-Counter (OTC) medications and supplies, such as Advil and cold/flu medications are no longer eligible for reimbursement under Healthcare FSA.  For a list of eligible Healthcare FSA expenses, click here.
Q. 
How can I check the balance on my MasterCard?
A. 
You can track your current balance by logging into optumhealthfinancial.com or by calling Optum at 800-243-5543. For outstanding claims with HealthSmart call 1-800-503-9098.
Q. 
What should I do if I receive a receipt request?
A. 
When you receive a request for additional documentation, please read and respond immediately.  The receipt request letter details what type of documentation is acceptable to verify your receipt request.  Most likely an Explanation of Benefits (EOB) is acceptable.  Examples of documentation not acceptable are cancelled checks, credit card receipts, balance-due statements, previous balance statements, and cash register receipts.  Submitting appropriate itemized documentation will verify your transaction more quickly.  
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